thai
Full Member
Posts: 164
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Post by thai on Nov 26, 2013 14:08:16 GMT -5
Two emails coming to me this week have had attachments that I have been unable to open.
I click to download them and there is a pop up telling me the attachment is being scanned.
It appears to finish that process and then NOTHING!
I use Yahoo for my email, Windows 7, and just ask if there is something else needed in the way of info.
Thanks...Thai
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Post by Jack Teems on Nov 26, 2013 15:12:33 GMT -5
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thai
Full Member
Posts: 164
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Post by thai on Nov 26, 2013 19:11:20 GMT -5
one was a pdf and the other a docx.
Gosh I hate being so stupid, but what software do I need?
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Post by drmark on Nov 26, 2013 23:40:52 GMT -5
Hi thai!
I am not sure that your problem is lack of software. To open the documents you referenced (.pdf and .docx) would require a PDF reader such as Adobe Acrobat and Word--both I suspect you have installed on your computer.
I am curious as to the pop-up you mentioned telling you that the attachment is being "scanned." Can you be a bit more specific, i.e. where is the attachment coming from and what is doing the scanning and why?
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thai
Full Member
Posts: 164
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Post by thai on Nov 27, 2013 6:52:42 GMT -5
Yahoo apparently uses Norton to download documents (learned that from the link that Jack sent!)so when I click on the attachment a pop up asks if I want to save to my computer or dropbox, I respond and then the hourglass timer icon thingie pops up and beside it says scanning document...and then nothing!
Apparently there can be an issue with two virus programs running on the same machine...Norton and what ever I am using but this has been the case for ages and why now would it create an issue?
Thanks...Thai
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older1
Associate Member
Posts: 76
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Post by older1 on Nov 27, 2013 10:00:10 GMT -5
This is from the problem child of the board.
I had the same problem and I did a "CTL"+"ALT"+DEL" and it worked after.
When there is a link in a site, is that called a "Hyperlink"?
Older
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thai
Full Member
Posts: 164
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Post by thai on Nov 27, 2013 13:25:42 GMT -5
Well older1, I think it is a toss up on which of us is more of a problem....lol.
Tried your idea and no luck but thanks for trying.....Thai
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thai
Full Member
Posts: 164
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Post by thai on Nov 29, 2013 18:22:53 GMT -5
I have determined that this is a computer issue and not a Yahoo one.
Am currently on a replacement laptop and am able to download all attachments normally.
So am assuming that something somewhere has gotten switched on or off or changed or something.
Since I am in Florida currently for the winter and have no computer dude here, I guess that means "Geek Squad" to the rescue....ugh.
Thanks to everyone for trying....Thai
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Post by drmark on Nov 30, 2013 1:20:11 GMT -5
thai,
I still suspect it has something to do with thew anti-virus you have installed. Go into Virus Controls or something similarly named) in you antivirus program; then Protection Against Viruses; click on Settings and uncheck the box that said "Threats in Web mail attachments". Remember, Yahoo uses Norton to download attachments so you can't have two virus protections "running" at the same time."
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thai
Full Member
Posts: 164
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Post by thai on Nov 30, 2013 9:05:59 GMT -5
DrMark,
Am running Avast Free Version.
Went to Security - Mail Shield - Stop.
The bad news, no change in my ability to download attachments, but thanks for trying.....Thai
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Post by Jack Teems on Nov 30, 2013 12:30:01 GMT -5
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thai
Full Member
Posts: 164
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Post by thai on Nov 30, 2013 18:54:51 GMT -5
Hi Jack,
Went to the link you provided and verified that my pdf files are associated with Adobe Reader and docx are associated with Microsoft Office, so apparently that is not the problem either, but thanks for trying....Thai
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drcard
Software Review Panel
Posts: 581 
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Post by drcard on Nov 30, 2013 21:27:06 GMT -5
Hi thai,
Other users have found that to logout and then immediately login corrects this problem. If that works then you'll need to create a new bookmark for the web site.
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Post by drmark on Nov 30, 2013 23:10:31 GMT -5
Another often overlooked solution: Might you have a system restore point from before the problem started that you could restore to? Just a thought.
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thai
Full Member
Posts: 164
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Post by thai on Dec 1, 2013 9:41:45 GMT -5
Did a restore as far back as there was one and nothing.....Thai
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