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Post by risman on Jul 8, 2021 16:30:19 GMT -5
Running Win 10 64-bit v. 21H1 19043.1081. Crashed and couldn't repair using Windows Recovery Environment on USB, and couldn't find any restore point. I was using Macrium Reflect for backup and tried to repair using its Rescue USB but couldn't access the image files that way. Had another SSD drive with older version of Windows on it (same computer) and older version of Macrium on it, and managed to restore using the image file, but apparently the restored version had whatever corruption was that caused the crash in the first place.
Now I can open Windows and it displays all my icons but only some programs work (MS Office apps and a few others, but many don't, including most of what can be accessed by right clicking the Windows button (e.g., file explorer, power shell, settings). When I try to update Windows, nothing happens. When I was in older version of Windows, I ran sfc /scannow on the drive with the newer version and it found and said it corrected corrupted files. Chkdsk doesn't work that way. I can't open cmd in elevated mode to run chkdsk or sfc. When I change user to Administrator, I can open cmd in elevated mode, and running sfc shows the same corrupted and repaired message, but nothing happens when I try chkdsk (all it says is the file system is NTFS and just hangs there).
Am at my wits end. Can anyone offer any help??
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Post by marge201 on Jul 11, 2021 17:59:23 GMT -5
I feel your pain but unfortunately the only thing I can offer is to contact Scott Johnson, the computer tutor. pctutor@gmail.com Facebook.com/pctutorgplus.to/computertutor ComputerTutorFlorida.comdirect line: 727-254-9078 Evenings and weekend support: 888-958-1089 Podcast voice mail: 727-386-9468 Twitter: Twitter.com/pctutor1208 4th St North, Safety Harbor, FL 34695 I've gotten his weekly emails for years and have learned a lot. Definitely subscribe and consider hiring him for remote troubleshooting for this crazy problem you're now having.
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Post by risman on Jul 12, 2021 15:14:25 GMT -5
I was able to do an in-place reinstall of Win 10, thus keeping all my data and programs/apps. Things seem to work ok for a while, but then some of this same bizarre behavior occurs again. So I think I will need to do a clean reinstall of Windows 10 with the option to keep files (not programs/apps). That would presumably keep the folder called ProgramData. I know Iām going to have to reinstall all my programs/apps, but would there be any advantage/disadvantage to copy my saved ProgramData folder into the reinstalled Windows 10?
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drcard
Software Review Panel
Posts: 580
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Post by drcard on Aug 4, 2021 7:49:30 GMT -5
Hi risman,
Sorry for being so long in answering you as I've been in no Internet territory for a while.
The crash and the sfc scan indicate that the SSD developed a bad sector. Unlike platter HDDs it seems that Chkdisk doesn't do well with SSDs and has been reported to even damage some SSDs. The best way to fix a bad sector is to do a full reformat of the drive. This will remove the bad sectors from the master list and don't access those sectors. This makes all the remaining sectors the "full" drive with no bad sectors.
This would require you to reinstall all apps. Saving the Program Data file could cause more harm that help as some apps when installed will add their folder to that folder even if one is already there creating a duplicate and confuse the app when it looks for that data. If you have templates you have created, be sure to save copies of them with your data files.
Let me know if you need more help.
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