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Post by laverne on Jun 15, 2014 18:55:25 GMT -5
I have a Dell OptiPlex 780 Windows 7 32-bit computer. I wanted to change the boot sequence, so using F2 I opened the BIOS screen. Once there, nothing works -- not my mouse, not my arrow keys on the keyboard. The menu on the left has "General" highlighted (under Settings). But I cannot get it to do anything at all.
The ESC key gives me a message: Are you sure you want to exit. There are two buttons YES and NO. The arrow keys on the keyboard work with these two buttons. I can go from YES to NO to YES with the arrow keys.
Can anyone help with this problem, please? Thank you.
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Post by drmark on Jun 16, 2014 2:42:31 GMT -5
Have you tried hitting Enter before using your arrow keys (Arrow keys are essentially all you can use for navigation)?
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Post by laverne on Jun 16, 2014 18:42:54 GMT -5
Thanks, Mark. Pressing Enter didn't work. I did a number of steps and will list them below in the event that they might be helpful to someone. I finally DID accomplish changing the boot sequence.
First, I downloaded and installed a new BIOS driver (A15) from Dell. The one on the computer was A05.
After that, I again tried starting the Optiplex780 using F2 to get to the BIOS. Again, I had the same problem that nothing would work on the BIOS screen. BUT I noticed that when the screen first appeared, the first item on the left was highlighted in blue which turned to gray in a few seconds. I found that if I immediately used the arrow keys before the item turned to gray, they worked. So I entered the BIOS again and I quickly bumped down two using the down arrow to get to "Boot Sequence." The boot sequence settings appeared on the right-hand side.
I had to use the Shift+Arrow Up key to get to the items on the right. The first one in the boot sequence was now highlighted. I used the Down Arrow to get to the CD-ROM device.
I had to use Shift+Up Arrow to move the CD-ROM to first position. Once that was done, there was no way to get to the APPLY button at the bottom of the BIOS screen.
I hit the ESC key on the keyboard and was given the option to Save Changes with a YES button and NO button. This is what I used to save the changes.
I have no idea what the problem is on the BIOS screen, but am grateful that I was able to change the boot sequence to place the CD-ROM first.
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