Post by laugesen on Jul 28, 2013 15:48:37 GMT -5
I run Win 7 with FF22 on my laptop and ever since ATT bundled email with Yahoo (boo!) have used that web-based email "client". Usually no problems but now I can no longer "compose" or open any folders. Once I open any given email, I can do nothing else (delete, click next, etc). The only way to get out is to click the x on the open email tab, which then reverts to Inbox and I can open another, individual email. Here's what I posted in the Mozilla help forum:
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I can open any one email, as normal. Links within an email seem to work, when I try them. However:
Once I open an email, I can not delete it or close it [except by clicking that email x, not "delete" or the trash can icon]. When I click "ACTIONS" or 'COMPOSE" the pop-up message "LOADING..." never completes, apparently looping.
When I click "COMPOSE", a text msg appears on the bottom of my screen indicating, I think, what the computer is reading:
us-mg205.mail.yahoo.com/neo/launch?.partner=sbc&.rand=cgcse0vj3t121#/minty/page/compose
if I attempt to delete, the same msg appears, minus "minty/page/compose"
When I mouse-over or click the gear wheel (settings) icon it merely spins and does nothing. Same text msg, except instead of "minty/page/compose" it reads "yucs-help_inner".
This situation arose about two days ago on my laptop. The same email works normally with Safari on my Ipad, also on my laptop via Windows Live Mail (which I no longer use but still have the program). Thus this appears to be a Mozilla/Firefox issue?
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I received one help response to date, suggesting I disable the graphics hardware acceleration; or try safe mode; or re-set to Firefox default. Tried all three, no improvement. Also ran Windows Updates (about 45 patches..!). No change.
I also looked at the plug-ins; I have 11, mostly Google, and Picasa, Itunes, Adobe, which seem innocuous. Also have a plug-in for "Browser Plus (from Yahoo)". --Is that a concern?
the only recent download was Snagit11, if that is relevant?
I can't be the only user with this problem. Dr. Mark, are you reading this??
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I can open any one email, as normal. Links within an email seem to work, when I try them. However:
Once I open an email, I can not delete it or close it [except by clicking that email x, not "delete" or the trash can icon]. When I click "ACTIONS" or 'COMPOSE" the pop-up message "LOADING..." never completes, apparently looping.
When I click "COMPOSE", a text msg appears on the bottom of my screen indicating, I think, what the computer is reading:
us-mg205.mail.yahoo.com/neo/launch?.partner=sbc&.rand=cgcse0vj3t121#/minty/page/compose
if I attempt to delete, the same msg appears, minus "minty/page/compose"
When I mouse-over or click the gear wheel (settings) icon it merely spins and does nothing. Same text msg, except instead of "minty/page/compose" it reads "yucs-help_inner".
This situation arose about two days ago on my laptop. The same email works normally with Safari on my Ipad, also on my laptop via Windows Live Mail (which I no longer use but still have the program). Thus this appears to be a Mozilla/Firefox issue?
---------------------------------
I received one help response to date, suggesting I disable the graphics hardware acceleration; or try safe mode; or re-set to Firefox default. Tried all three, no improvement. Also ran Windows Updates (about 45 patches..!). No change.
I also looked at the plug-ins; I have 11, mostly Google, and Picasa, Itunes, Adobe, which seem innocuous. Also have a plug-in for "Browser Plus (from Yahoo)". --Is that a concern?
the only recent download was Snagit11, if that is relevant?
I can't be the only user with this problem. Dr. Mark, are you reading this??
): it's likely to be one of the FF extensions. Perhaps one was updated a couple of days ago? If you're able to follow Dr. Mark's advice about using a restore point to go back to a time before the problem began, that might be the easiest thing. Although if it is a FF extension causing the problem, it would be good to be able to identify which one it is. Doing that is a more tedious process, but perhaps more useful in the long run. Good luck!