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Post by Jack Teems on Mar 17, 2018 5:33:27 GMT -5
I went out of town for 2.5 months and suspended my home ISP. When I returned and attempted to reinstate service, I was advised that I had forfeited "promotional discounts" ( I knew of none) and my cost would increase from $64 to $77. I asked for my level to change from their 50 MBps to their Essential service @ 30 MBps which would lower my cost a bit. I was told this could not be done unless I leased a DOCSIS 2.0 modem from them or buy one (more money of course) and I find this hard to swallow: a faster modem is required for slower speed, but the one I have is OK if I keep my faster -- and more expensive -- service.
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Post by marge201 on Mar 18, 2018 12:42:34 GMT -5
Boy oh boy, talk about being customer UNFRIENDLY. Who is this? They STINK!!! And this might be enough reason to dump their sorry arses and move to another ISP. Geez!!!
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Post by Jack Teems on Mar 18, 2018 16:52:52 GMT -5
ISP is Cox. Unfortunately, they have little competition in my area, just one other cable provider and they are just as bad or worse. I have seriously thought of giving up the Internet except on smart phone, but like so many others I have become far too enamored with technology.
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Post by marge201 on Mar 19, 2018 2:37:51 GMT -5
OMG, internet and email on phone only? No way. That would be horrible. You're stuck with a stinker, Jack!
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Post by Jack Teems on Apr 11, 2018 10:47:04 GMT -5
To follow up, I bit the bullet and bought a DOCSIS 3.0 modem which at times even surpasses the promised 50 MB speed. When I asked to go to essential (promised 30 MBPS but likely much less) they cautioned me that if it was too slow and I didn't like it, I would be unable to return to my present speed and would have to "upgrade" at a higher cost, $88/month for 100 MBPS. Said I am "grandfathered" at my current tier. Just waiting for a better option, differnt company.
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