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Post by erictate086 on Sept 25, 2015 8:01:46 GMT -5
Hello,
Here's my problem:
when I try to create new mail I get the following error message
"There was an error opening this message. An error has occured."
Also, when I click on the address book icon in the toolbar I get the following error messege:
"Address Book failed to load. OE is incorrectly configured, please re-install" and
"Unable to open the address book. The address book may not be installed properly".
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drcard
Software Review Panel
Posts: 581
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Post by drcard on Sept 27, 2015 6:51:59 GMT -5
Hi erictate086,
That error message is usually caused by a change in the properties of the address book file. Most likely this occurs when the address book file has been copied from one PC and moved to another. Depending upon the setup of your PC and how the file was copied and moved resulting in changing the properties to Read Only.
The solution is to remove the Read Only Attribute of the Address book file.
You did not state the version of Windows you are running, but the basic steps are the same in most versions:
OE must be closed during this process
Perform a search for *.wab - this may require the settings to show hidden and system files.
Right click the found .wab file and select Properties.
Remove the check mark next to the Read Only box to remove this attribute.
OK and close the Properties box.
Test and see if this fixed the problem and let me know what happens.
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Post by tyasutake on Sept 28, 2015 14:17:07 GMT -5
To resolve this issue, remove and reinstall the Outlook Address Book. To do this: Start Outlook Express. On the Tools menu, click E-mail Accounts. Click View or change existing directories or address books, and then click Next. Click Outlook Address Book, and then click Remove. Click Yes when you receive the prompt to confirm the removal. Click Add. Click Additional Address Books, and then click Next. Click Outlook Address Book, and then click Next. Click OK when you receive the message to restart OE Click Finish. Click Exit on the File menu to quit OE. Restart OE. For additional information about how to troubleshoot the Address Book read info here: social.msdn.microsoft.com/Forums/en-US/4d778d2b-abf7-4ab6-a873-7de295fb3395/how-to-restore-the-telephone-book-from-the-wab-file?forum=officegeneral
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