thai
Full Member
Posts: 164
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Post by thai on Jun 2, 2015 14:36:19 GMT -5
I save all my emails to various folders. However, when I do, if they have attachments, the said attachments don't save? I've searched everywhere to find a way (there has to be one...right?) to do this and am coming up empty handed. And I just KNOW that there is someone on here that can help me with this.
Thanks...Thai
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Post by laverne on Jun 2, 2015 17:11:53 GMT -5
Thai -- I just sent myself an email to Yahoo mail with two attachments. Then I moved that email to one of my folders called Special Emails. Looking at the email there, the attachments still show just fine. The only thing that comes to mind that might be different is your settings. I have included my Yahoo settings for "Viewing Email." Are yours the same? You might notice that I do NOT use the "Enable Conversations" mode and I am running the "Full Featured" mail version. Hope this helps.
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thai
Full Member
Posts: 164
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Post by thai on Jun 2, 2015 20:37:34 GMT -5
Hi Laverne,
Thanks for trying...my settings are identical to yours including using the Full featured Version. Maybe someone else has an idea?
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drcard
Software Review Panel
Posts: 581
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Post by drcard on Jun 3, 2015 19:09:08 GMT -5
Thai,
I'll be happy to help, but need more info.
Saved where? In folder through your Yahoo account and saved on Yahoo's web site OR saved to folders on your PC.
Have you opened the saved email and see if the attachent is avaialble after the saved email is opened?
The answer can be several things depending on where the email with the attachment is saved. Also what browser do you use to access the Yahoo web mail site?
Most likely answer is a security setting in your browser OR a setting in your Anti-virus program that prevents downloading, displaying, or saving web email attachments.
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thai
Full Member
Posts: 164
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Post by thai on Jun 3, 2015 21:10:04 GMT -5
Dana,
Thanks for coming to my rescue!
I save through folders in my Yahoo account on it's website. Yes, I have opened emails that I know originally had an attachment and there are none there now. My browser is Waterfox.
Sure hope you can help me out...this is most frustrating. I thought by saving the emails, I was saving the contents...guess I was wrong.
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drcard
Software Review Panel
Posts: 581
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Post by drcard on Jun 4, 2015 21:08:09 GMT -5
Thai,
I haven't used Waterfox and not sure what anti-virus program you are using, so I can't give specific instructions of where to find the settings in your anti-virus or Waterfox.
Yahoo mail uses Norton Anti-vrus to scan all attachments to emails. It does this through a popup window running Java Script. If your Anti-virus program or Waterfox is set to block popups or Java Scripts it will prevent the Norton Anti-virus from scanning the file. Yahoo will not save a file (attachment) not scanned by Norton. Thus when moved to a folder to attachment does not go (save).
In order for the attachents to be saved, Norton has to scan them. Change the settings in your anti-virus to allow the yahoo site to open popup windows and run Java Scripts AND/OR change the settings in Waterfox to allow the yahoo site to open popup windows and run Java Scripts.
Also you can download and save the attachments to your PC.
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thai
Full Member
Posts: 164
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Post by thai on Jun 4, 2015 21:30:13 GMT -5
I am using Microsoft Security Essentials and as far as I can tell, Waterfox is basically Firefox. I have no idea on how to make the changes you suggest. Have tried to find somewhere where it says allow popup windows and run Java scripts, BUT I'm not finding it.
I try to remember to download and save the attachments I think I may need, but of course there are always those you think you will never have a need for and BINGO...you do. And I can't get to them. Very frustrating.
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drcard
Software Review Panel
Posts: 581
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Post by drcard on Jun 5, 2015 19:42:08 GMT -5
Thai,
Did you have an update the Waterfox before this happened? Anyway, this may be a broken link situation. Easy to find out.
Access the Yahoo email using another browser (not Waterfox or Firefox) and see if you can open an email attachment, save that attachment to your PC, move the email to your storage folder, and see if the attachment is still there with this other browser. If so, then the bookmark in Waterfox has become corrupt. Easy fix as you open Yahoo mail using this other not Waterfox or Firefox) browser and copy the URL in the address bar. Open Waterfox and paste this URL in the address bar and press Enter. If all works now make this new copied URL your new bookmark to replace the old corrupt one.
If none of the above works, what I posted before about some secutiry setting in the browser or your antivirus software must be causing this.
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Peter
Software Review Panel
Posts: 174
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Post by Peter on Jun 21, 2015 22:50:51 GMT -5
Hi Thai: If I were to use a web-based email system for anything important, I would install and use an email client program such as Thunderbird on my computer to manage that (or those) email account(s). Rather than using a browser, I would use Thunderbird to connect to my email account, and download any email that I wish to use one way or another -- read, reply, forward, file, etc. Then I would probably delete it from the on-line account. Although, if want to use with gmail's excellent system of archiving all your messages, once you have read and archived them, your current email message folder in Thunderbird would be clean. As an extra way of easily deleting all the stuff and fluff I simply want to read then discard, or simply dump, without any of it being downloaded to my computer when I fire up Thunderbird, I would use the terrific Mailwasher program from Firetrust. I have to pay for that program, but it is worth it. There are similar products, I expect, but I have used Mailwasher for years, and am happy to support the Firetrust people. www.firetrust.com/ Be sure to go to this site, and not any of the download sites or ones pretending to be Firetrust. (See DrMark's posting : neatnettricks.freeforums.net/thread/596/freeware-download-site-serving-crapware ) Using the dynamic duo of Mailwasher and Thunderbird, you would have all your messages, and any attachments on your own computer. You could then manage and control it all any way you wish. You could save your attachments in folders of your choice. Your backup program would make sure that you don't lose them when when the drive or computer goes down. I don't know about yahoo, but you certainly can do all this with gmail. This article from Ask Leo explains how you set it up: ask-leo.com/how_do_i_backup_my_gmail.html. It is likely that you can do the same thing with Yahoo. I know that Mailwasher can monitor gmail accounts, so if you can set up Thunderbird for yahoo, you can do the same with Mailwasher. Then you completely avoid all the hassling you have been discussing above. You organize it all as you wish, you can back it up, and you have complete control of it all. Even if your on-line account gets hacked, you do not lose anything important. My 2 cents worth....
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Peter
Software Review Panel
Posts: 174
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Post by Peter on Jun 21, 2015 22:59:33 GMT -5
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