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Post by marck on Feb 5, 2014 15:33:11 GMT -5
Yes you would still be using the same internet provider,and the same IP address
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Post by drmark on Feb 6, 2014 2:26:34 GMT -5
It could be both either but I rather doubt your entire IP would have been blocked--more likely the email you have registered with that IP. Yes, your first step is to contact Bright Housed. Sorry for the confusion.
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thai
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Post by thai on Feb 6, 2014 7:46:59 GMT -5
drmark,
All this terminology! I do not have an email registered with Bright House...at least I don't think I do...I have a Yahoo account. So am I correct saying I don't have one registered at that IP or is it indeed my email address that is blocked?
Now then, I did call them last night and after some convincing on my part that this was not a virus issue with my machine, she had me shut down my laptop and she was going to change my IP address. Left laptop off for 20 min...turned it back on as instructed and looked up my IP again and guess what? It had not changed!! By this time I was in no mood to call back, thinking I would try again this morning.
Now I'm wondering just what my next step should be?
Thai
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Post by drmark on Feb 6, 2014 10:07:00 GMT -5
Yes, it is confusing. No matter what email client you use, it requires your Internet Provider access to the Internet so that it can be sent. I am suggesting that it is more likely that your email address has been blocked than your entire IP address. Also I just posted a news item that Yahoo admitted to a major hack of email address. I believe you said you use Yahoo?
Anyway, if you can send and receive email using a different email address--either a new one with Yahoo or one with GMail for example--then you will know that it is not your IP address that is blocked and that it was only that specific email address you were using. Make sense?
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thai
Full Member
Posts: 164
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Post by thai on Feb 6, 2014 13:31:08 GMT -5
Yes this does make sense...thanks drmark.
So since I have only one email address, I will have to set up a new one and give it a try.
I think I will direct it to the one person that I seem to be having the most issues with and see if the situation improves...and go from there.
Again, my thanks...Thai
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drcard
Software Review Panel
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Post by drcard on Feb 6, 2014 21:29:34 GMT -5
Hi thai,
The problem most likely lies with your specific email address. An email address has 2 parts separated by the @ symbol such as janedoe@ISP.com. The janedoe is the individual (think the number in a street address) and the ISP.com is the domain (think street name, town, state, & country). You can blacklist email addresses by specific or by domain, but a blacklisted domain means that every other person that uses that domain would be blacklisted and having problems too. It is hard to beleive an entire Yahoo domain is blacklisted.
How is your email address listed on the blacklist sites?
An email address such as janedoe@ISP.com is specific to that one address and would not affect email to any other specific email address using the @isp.com domain. Thus, changing your email address through Yahoo will avert the blacklist. You would change the address part before the @ such as from janedoe@ISP.com to doejane@isp.com. This way doejane@ISP.com would not be on a blacklist.
You stated you use Yahoo mail and your ISP is Bright House. Did you set up this Yahoo email account through your ISP or did you set it up yourself? Your ISP is only a concern if your ISP runs its own email servers with their own domain. Since it is Yahoo and a Yahoo domain I suspect these are not Bright House servers.
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Post by cyberdiva on Feb 6, 2014 22:49:41 GMT -5
Thai, I would do both. I would contact Bright House, but I'd also get a Gmail account and see whether that helps. My case was somewhat different from yours, since although my university email wound up on some blacklist for a while, the university was not my internet provider. But even if the problem is with Bright House, it's possible that Gmail might not be affected. It doesn't hurt to give it a try. I think it's possible to close down the Gmail account if you decide you don't want it.
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Post by Jack Teems on Feb 7, 2014 8:56:55 GMT -5
And adding to Mark's suggestion, a Gmail account has an advantage because you can configure it to automatically forward any mail to your regular email address (the one that is bouncing). So, you have two chances to receive the mail that you've been missing.
Of course that's not to say Gmail is flawless, as I point out in the upcoming issue of NNT Premium 305.
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thai
Full Member
Posts: 164
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Post by thai on Feb 25, 2014 18:11:07 GMT -5
As a follow up to all of this.....
I did call Bright House and managed to convince them to change my IP address, or at least I thought I did.
Followed all the directions, shutting down the computer and modem and so on and left it for the required time and turned them all back on, only to find that the IP address remains the same as it always was!! Therefore the problem remained.
What I did then was probably something I should have done in the first place and that was change my password on my Yahoo account, on advice from my neighbour.
Voila...problem solved...no more failure notices.
Thanks for all the attempts to solve this. I remember someone posting somewhere that it would be nice if people popped back on when their problem was solved and outline the fix, thereby maybe helping someone else...so here I am, doing just that.
Thanks again...Thai
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Post by drmark on Feb 26, 2014 8:27:46 GMT -5
Thanks Thai! This is what makes this forum so valuable: that we cal each learn from one another!  |
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