thai
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Posts: 164
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Post by thai on Dec 3, 2017 13:14:14 GMT -5
Hi everyone, Been a while since I've been here....not sure if that is good or bad....lol. But here I am again.
So, worked on my laptop on Thurs, no issues. Tried yesterday and a no go getting connected, wirelessly. I know my modem is ok as my iPad works fine.
Any help or ideas appreciated, as always.
Thai P.S. Connects fine with the Ethernet cable, so a setting maybe?
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Peter
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Post by Peter on Dec 5, 2017 20:33:55 GMT -5
Hi Thai: Nice to see you again. I am pretty hopeless when it comes to troubleshooting network stuff, but when I have problems with connecting to the Internet, out ISP first suggests that we reboot the router: Shut down all devices that are connected to your network. Turn off the router and modem for 20 to 30 seconds. (I have them both plugged into the same power bar, so I just turn that off then on again 30 seconds later.) Let the router and modem come back on-line. Turn on your computer again, and see if that helps. (wireless would be the way to try first if that is what is giving you problems) If that doesn't work, I call the support service from our ISP. Now it happens that our ISP gives excellent support, so this might not be your case if the horror stories I hear about most of the big telecom companies are true... Or wait a bit and see of someone else here knows what they are talking about and can give you more helpful suggestions! Good luck!
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drcard
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Posts: 581
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Post by drcard on Dec 6, 2017 17:57:51 GMT -5
Hi thai,
I'm sorry I missed your posting and did not see it until Peter responded to you.
Since other devices can connect wirelessly, the problem most likely has to do with the wireless connection in Windows of your laptop. Windows will remember a wireless connection setup so you don't have to set it up each time you connect. The problem with this is that if the wireless connection settings become corrupt Windows will still try to use those corrupt settings and thus will not work.
The best way to fix this is to delete the wireless connection (that's corrupt) and setup a new wireless connection for Windows to use. This is easy to do, but differs in how to do it from each version of Windows.
So, What version of Windows (Windows 7, 8, etc.) is running on the laptop?
Once I have the version I'll post the instructions to delete that network setting so you can create a new network connection.
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thai
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Posts: 164
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Post by thai on Dec 7, 2017 8:33:29 GMT -5
Peter and Dana, thanks for the welcome back! Nice but not so nice to be here....lol.
Laptop is running Windows 10. Sure hope you can help, this is a pain, hehehehe.
Thai
PS...just noticed, the little icon on the lower task bar says I have no internet access even tho I do (via Ethernet cable)!! Not sure if this is a significant point but thought I'd mention it.
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drcard
Software Review Panel
Posts: 581
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Post by drcard on Dec 7, 2017 20:36:37 GMT -5
Hi thai,
Windows 10 is going to make the process real easy.
Part 1 β Delete the current WiFi network settings that contains corrupt settings
Click the WiFi icon on the right side of the Task bar. (The WiFi icon is the one that looks like radio waves coming from a dot) β (side note: the Ethernet plug in connection icon looks like a box with a plug to it). Clicking the WiFi icon will open a list of WiFi connections and access to the settings.
Select Network & Internet settings. This will open the Network settings window.
In the left pane of the Settings window select WiFi which will display the WiFi settings in the right pane.
Under the WiFi settings select Manage known networks. This will open a box displaying all WiFi connections this PC has made.
Find the WiFi connection to your router. (unless you have changed the name of this connection, the name of the connection will be name of your router).
Click the name of this connection to expand it.
Select Forget. This will delete the connection and remove it from the list.
Close the Network settings box.
Part 2 β Set up a new WiFi connection to your router.
Click the WiFi icon on the right side of the Task bar. This will open a list of WiFi signals detected by your laptop.
You will see your Router's WiFi signal (by its name) listed. Click your routerβs signal and select Connect.
You will need to enter the password for your routerβs WiFi connection as you did when you first setup this connection or WiFi connect other devices. You also will have some choices to make about the connection. If you desire to access other PCs on your home network or wish to access this laptop from other devices on you home network; then you need to select the option for other PCs to see this network connection.
Once you provide the password and set up your options the connection should be made and you should be able to access the Internet immediately.
Post back if you have problems or questions.
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Peter
Software Review Panel
Posts: 174
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Post by Peter on Dec 7, 2017 22:03:28 GMT -5
I was sure that there was someone here that would know what he was talking about... I am going to take notes here, so that I will know what to do when the same thing happens to me on my Win 10 machine
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thai
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Posts: 164
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Post by thai on Dec 8, 2017 7:35:07 GMT -5
Dana....did as you directed and still no go! All went well til I got to the last step and it simply just did not connect. Thanks for trying, any other ideas?
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drcard
Software Review Panel
Posts: 581
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Post by drcard on Dec 8, 2017 17:53:25 GMT -5
Hi thai,
I forgot to add this one step for your specific situation. If you have the laptop connected via the plug (Ethernet) and connected, the WiFi won't connect. Unplug the Ethernet connection, reboot, and try to connect the WiFi again. Post back what happens.
There is still more we can do, but try the above first.
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thai
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Posts: 164
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Post by thai on Dec 10, 2017 21:38:17 GMT -5
That didn't work either!
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drcard
Software Review Panel
Posts: 581
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Post by drcard on Dec 12, 2017 18:23:39 GMT -5
Hi thai,
Network connections a lot of places that can cause the not connect problem, but Windows does provide some help.
First you must make sure your password for connecting wirelessly to the router is correct. One way is to change your wireless connect password and see if you can connect using the new password; but you said that you had other wireless devices that use the current password to connect to the router and they are connecting. If that is true now (test and be sure), then the same password should work for your laptop.
Next, we will let Windows try to diagnose (and fix) this connection.
Click the WiFi icon in the Task bar and select Network & Internet settings to open the Settings window. Select WiFi in left pane Scroll down the WiFi settings in the right pane to Connect to a wireless network. Click open the troubleshooter In the Network Troubleshooter window click Next to have it display all networks Select WiFi and proceed with the diagnosis.
Post back what the Troubleshooter says.
Don't worry if it says it can't find any errors as this looks at the hardware mostly and no errors will mean no hardware problem leaving the problem with settings and/or drivers.
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thai
Full Member
Posts: 164
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Post by thai on Dec 12, 2017 22:03:44 GMT -5
This is so bizarre! Today I transferred some pics from my camera to my laptop and discovered that I was connected wirelessly!! Now seriously, how can this be? I did what you suggested Dana and you can see by my reply that it was not successful. That was 4 days ago. I used the laptop via Ethernet cable on Sat. What in the world can be happening here?
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thai
Full Member
Posts: 164
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Post by thai on Dec 13, 2017 17:36:20 GMT -5
And here I am back again less than 24 hours later and you guessed it.....not connected wirelessly!!!
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Post by steve04 on Dec 13, 2017 20:12:36 GMT -5
Was the camera connecting through bluetooth and not via wifi?
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thai
Full Member
Posts: 164
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Post by thai on Dec 14, 2017 14:43:30 GMT -5
camera connecting to laptop via camera cable....no internet involved.
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drcard
Software Review Panel
Posts: 581
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Post by drcard on Dec 14, 2017 18:57:26 GMT -5
Hi thai,
Check the password and run the troubleshooter.
If that doesn't help the next step will be to check your wireless adapter drivers, but we shouldn't go there until we are sure the password and the adapter itself is functioning properly. These repair steps need to be done in a specific order to prevent covering up a problem that will return.
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